1. Overview
This policy explains when purchases of credit packs and yearly subscriptions can be refunded, how cancellation works, and how to request a refund. It forms part of our Terms of Service.
2. Credit Packs
- Unused credits may be refunded if you request the refund within 7 days of purchase.
- Credits that have already been used for screening are non-refundable.
- If a pack has been partly used, only the unused credits are eligible for a refund.
- Approved refunds are paid to the original payment method, typically within 5-7 working days depending on your bank.
- The refunded credits are removed from your account.
3. Yearly Subscriptions (Scale and Enterprise)
- You are eligible for a full refund if you request the refund within 7 days of your first yearly payment and no resumes have been screened since the plan started. Cancelling does not issue the refund by itself: also email us to request the refund, as described in section 5.
- After that, cancelling stops the next renewal. Your access continues until the end of the year you have paid for.
- We do not give partial or pro-rata refunds for the remainder of a paid year.
- Renewal charges are non-refundable.
- You can cancel at any time from the Credits page: choose Cancel plan, then confirm in the Cancel subscription dialog.
4. Failed or Duplicate Payments
- If money is debited from your account but the payment fails, the amount is reversed automatically by your bank or the payment provider.
- If you are charged more than once for the same purchase, the duplicate charge is refunded in full on request.
5. How to Request a Refund
Email us at hello@hiresalt.com from the email address on your HireSalt account. Include the payment ID or the date of the payment so we can find the transaction.
6. Contact
If you have any questions about this policy, please reach out to us at hello@hiresalt.com. See also our Shipping & Delivery Policy.